“There was a customer death a couple of years ago when something fell off a
high shelf as it was being retrieved.”
I am reminded of the response of a NY subway supervisor in the 1970s
thriller novel (& movie) The Taking of Pelham 1-2-3. Told that a subway
train had been hijacked, and that the hijackers had threatened to start
killing passengers, the supervisor replied angrily, referring to the
passengers: “Whaddya they expect for their 75 cents — to live for ever?”